We understand that plans change, and we strive to offer a fair and transparent process for our clients. Our services are primarily digital in nature, making our cancellation and refund policy different from those dealing with physical products. Please read through the following details:
Return and Exchange Policy
Given the digital nature of our services, we generally do not offer returns or exchanges. However, we do offer a 15-Day Money-Back Guarantee for certain services. If you are unsatisfied, you may request a refund within 15 days of your purchase.
How to Initiate a Refund or Exchange
To initiate a refund or exchange under our 15-Day Money-Back Guarantee, please email support@commercialgenie.com with:
- Your full name
- Your order number
- The service you wish to return
- A brief reason for the refund or exchange request
Our support team will evaluate your request and reply within 48 hours.
Refund Processing Time
Upon approval of your refund request, allow up to 15 business days for the refund to be credited back to your original payment method. We appreciate your patience during this period.
We’re committed to delivering top-notch digital services and value your feedback. Should you have any issues or suggestions, please reach out to our support team.
Thank you for choosing Commercial Genie!
